If you wish to change your sex, we need a good reason for the change.Make sure you consider your decision carefully.
Warning: If you change your sex, you must submit a new video verification!
Specials, e.g., roses, kisses or owls, are playful gifts that you can send to other members as a little treat or to express something beyond words.
Specials are more than just ClubMail attachments: They change the recipient’s profile. The special will appear as a small image in the recipient’s profile picture. Moreover, the background of their profile will also change. For example, when you gift a rose, the background changes from black to “rosy”.
There are some specials that can be sent at any time on JOYclub and some that can only be sent on certain holidays or for other occasions.
When writing a ClubMail, you will find a menu of specials above the text box. Click on the desired special to see how much it costs. Once you've sent your ClubMail, the recipient receives a special ClubMail.
You can change the special by clicking on another option. If you decide you don’t want to send a special, you can remove it two ways:
Note: While some specials are free, others will cost you coins. You can find more information about coins & specials here. You cannot send any special to any member, e.g., sending kisses is reserved for friends only.
You will be notified via ClubMail when you receive a special. Next to the ClubMail sender, you will find a small special symbol that depicts which special they've sent you. If you delete the message, you won’t be able to see who sent you the special.
Roses have long been a symbol of love and friendship. If someone sends you a rose, they want to bring you joy and show they fancy you.
You can only send kisses to members on your friends list. After all, good friends give each other kisses.
You can send someone a smile for 50 coins. This gives the recipient a charming smiling lady in the background of their profile for 24 hours.
The birthday cake appears automatically on your profile when it’s your birthday as long as you haven’t hidden your date of birth in your privacy settings. It cannot be sent via ClubMail.
If it’s your birthday (and it’s not hidden from your profile), you can send or receive glasses of sparkling wine to or from your contacts.
JOYclub moderators and group moderators can send bees to particularly active group members.Regular members cannot send bees.
Chat moderators can send owls to particularly attentive members to thank them for their contributions.Regular members cannot send owls.
Our JOY Angels may send an angelic harp to thank members for their tireless and voluntary dedication to keeping a forum more pleasant.Regular members cannot send harps.
The JOY team sends cuddly donkeys to particularly ambitious members. Normal members cannot send donkeys.
Every day, certain specials will become available at specific times.
The midnight ghost haunts JOYclub for an hour after midnight every night.
The early bird flutters through JOYclub every morning between the hours of 4 and 7am.
You can send a fresh cup of coffee with your ClubMail every morning from 7 to 9am.
You can send a good-night star every evening between 11pm and midnight to ensure the recipient has sweet dreams.
Specials that can only be sent on particular occasions.
Only available on the evening of the full moon – invites someone to dance in the moonlight.
If you select Invisible mode, your online status will be hidden, meaning you can browse JOYclub at ease.Your profile visits will not be shown.You can also hide your last login details.
You can choose whether you want to be invisible to all members, or just let your friends see you.
You have two options for being invisible to other members:
This user has been successfully verified via the authentication check
In addition to completing the authentication check, this user was marked by 5 other verified members as a personal contact.
This user is a VIP member. They have demonstrated their authenticity by extensive contributions to the JOYclub community.
You can link to a JOYclub profile by prefixing the username with the @ sign.It looks like this: @Lara_JOY
This is how it looks once it’s been converted: @Lara_JOY
To delete a photo, simply click on the desired photo in the photo management window. You can delete it by selecting the delete button (grey, bottom right).
You can delete entire albums by selecting “Edit album” from the menu and then “Delete album and all album photos”.
You can delete your photos here.
If a photo was declined, it is likely due to one of the following reasons:
Note:Exceptions may be granted for special types of posts, such as those by photographers or artists.
There are several reasons why you might be unable to view images.
There are known issues with some virus scanners and ad blockers. Do you have a firewall or virus scanner that also filters adverts (e.g., Norton or ZoneAlarm)? This type of software may treat our images as adverts and filter them out. Try deactivating your virus scanner and ad blocker temporarily and clearing your browser cache to test whether you can view photo albums.
When using Firefox, you may accidentally block our photo server. To unblock the server, right click on an empty portion of the JOYclub website and select “Show site information”.
A new window will open. Select “Media” and then click on an image from “www.joyclub.com/…”. Beneath the list, there will be a tick box that reads “Block images from www.joyclub.com”. Make sure the box is not ticked and then check the other pieces of media.
The gallery features photos that have left a certain impression on our moderators. There are a number of factors taken into account when selecting photos for the gallery.
Some basic considerations include photo quality and photo content. Is it a themed photo? Is the scene particularly stylish? Is the lighting particularly good? Does it stand out? The gallery features high-quality and tasteful images hand selected by moderators.
Go to the gallery.
There are a number of ways to manage your messages on your personal ClubMail page. Use these options to sort, mark or archive your messages, as well as make notes.
You can archive ClubMail by clicking on the “X”. If you didn’t mean to move a message or conversation to the archive, select the “Undo?” button.
To mark a ClubMail as read, click the red badge on the message in your mailbox.
To mark a message as unread, click the ring.
You can find this function in the options menu. Click on the small arrow located next to the time stamp of the ClubMail message and the menu will open. Select the appropriate option: Tag, delete or report the message to support.
Note: Tagged ClubMail will remain in your inbox and will not be automatically deleted. If you manually delete a tagged message from your inbox, it will also disappear from “Tagged ClubMail”.
You can move a ClubMail group from your inbox to the archive or permanently delete it by clicking on the gear symbol on the contact box and selecting the appropriate option.
ClubMail symbols are displayed in front of every subject line and tell you the status of the message. Unread messages are listed in grey.
Unread - There is one or more new message in this conversation. The number indicates how many new messages you have.
Mark as unread – You can mark a message as unread with a single click.
Remove - You can move a message to the archive with a single click.
Undo archiving – You can move the message back to your inbox with a single click.
Unread by recipient - The recipient has not read this message yet.
Read by recipient - The recipient has already read this message.
ClubMail labels help you sort and tag messages according to topic or person. The ClubMail in your inbox will be automatically deleted after one year, but depending on your membership type, you can tag a certain number of ClubMail messages and keep them permanently.
To create a ClubMail label, click on “Tagged ClubMail” on the left side of the inbox and select “+”. A new page will open. You can give the label a name, position and select a colour.
To edit or delete a ClubMail label, first open the label and then click on the pencil symbol that will be displayed.This will open a new page.You can enter the name of the label and determine where it should fit into your list of labels.
There is also a “Delete” button, bottom right.To delete the label, just click on the button and confirm the deletion.
Note:The number of labels you can create and the number of ClubMails you can permanently tag depend on your membership type.
Your own labels
Find out more about your membership type in our membership overview, top left.
You can filter your ClubMail by labels and contacts. You can create personal folders in the contact management area.
If you're looking for a conversation with a particular member, you can enter their name in the search field located at the bottom of the left-hand menu. If you can’t think of the member’s full name, enter the first few letters.
You can move any messages to the archive that you don’t want in your inbox. They will be stored for one year.
Note: The one-year archival time period is for Premium members.
Templates allow you to make note of important information directly on your ClubMail page.For example, you can draft ClubMail messages to be sent later or write yourself reminders.You also have the option of specifying a time for the reminder.We will send you a reminder ClubMail based on your settings.
You can find the template function at the bottom of the left menu bar on your ClubMail page.This lets you create new templates or view all existing templates.
Note:Templates are not public and can only be viewed by you.
Every member, regardless of whether they have a free or paid membership, can receive and reply to ClubMail.
However, the ability to initiate ClubMail conversations is reserved for Plus and Premium members only. You may be able to write to some moderators and friends without a Plus or Premium membership.
You can find out more information about the types of membership and their benefits in our membership overview.
Note: Women, couples, photographers, models and artists receive free Plus membership and discounted Premium membership once they successfully complete the video verification process.
Business profile – fully registered business profiles may also be eligible for membership discounts. The profile owner must complete the authentication check for businesses.
You can send ClubMail to any JOYclub member. Exceptions to this rule are members you are currently ignoring or members you have temporarily deactivated their accounts.
However, you should only write to members who would like to receive messages from you. The first place to check for this information is the profile description. Read the “Looking for” section to help you decide whether to write someone. Please respect these guidelines, e.g. men shouldn’t write to women who are only looking for contact with other women.
According to current laws, all media providers – including JOYclub – must ensure that potentially harmful content cannot be accessed by minors. It is therefore essential that you confirm your age using the over-18 verification check and re-enter your password every time you log in.
Legislators prescribe several possible age verification systems.
On JOYclub, you can take part in a free video verification check from the comfort of your own home. This simultaneously verifies your age and authenticity. Other members will be able to see that you've completed the voluntary check and thus are assured that you are a real person.
Tip: The age verification check is permanent. Once you've successfully passed, you will have continued access to over-18 content if you are a Premium member.
The process takes place entirely online. It’s quick (approx. 2 minutes) and free. We review the validity of your profile information (gender, age, etc.) and age using a video recording.
Your information is protected in line with our TÜV-certified data protection standards. The data is stored on servers located in Germany for a short period of time. Once the review is complete, the video recording, which is only accessible to members of the JOY team, will be permanently deleted. The data is not forwarded to third parties.
The video verification can be completed in a few easy steps. All you need is an Internet connection and a webcam or smartphone camera.
Congrats! If all goes well, you will now have access to over-18 content and enjoy the benefits of being a more trustworthy verified member.
Confirming your age with the video verification is free and permanent as a Premium member. That means you won’t be asked to re-do the check periodically, even if you haven’t booked a Premium membership.
JOYclub has no say in and is not responsible for any charges resulting from the transfer of Internet data.
We know you’re not always thrilled about every ClubMail and don’t want everyone to have access to your profile.That’s why we give you the option of ignoring other members.
If you ignore a member, we will block all direct contact options:The member will be unable to view your profile or photos and cannot make contact with you, whether via ClubMail or by posting on your wall.
However, they will be able to reply to your posts in public areas, such as forums.
To ignore a member, first go to My contacts.There, you will see Ignored members on the left-hand side.
Simply enter the name of the member you want to ignore and click on “Block member”.This will only work if the member is bookmarked.Once you have saved your entry in the following window, the ignored contact will no longer have access to your profile.
It is of course possible to ignore one another.If you open the profile of a member who is already ignoring you, you will see a short message telling you about this instead of the normal profile view.At the bottom of this message, click on the “Ignore” button to ignore them back.You will now be ignoring one another.
Note:The member will only know you are ignoring them if they actively try to access your profile.
To unblock an ignored member, first open My contacts.Click on Ignored members on the left-hand side.You will see a list of all the members you are currently ignoring.Click on the pencil symbol to the right of the member’s name and a new window will open.Simply remove the tick mark next to Ignored members and save the changes.The member will no longer be ignored.
There are three different ways to edit your contacts:
You’ll find edit buttons on the right side of the contact overview. You can quickly and easily adjust all the important parameters for your contacts using these buttons. With just one click, you can also write your contacts ClubMails or open a more detailed overview.
In addition to the actions available with the quick edit buttons, the detailed contact overview allows you the option of making notes for each individual contact and saving their information into folders.
You also have the ability to edit multiple contacts at once. You can either edit all your contacts or all the contacts in a specific folder.You can also make bulk changes:
You cannot cancel a rating, but you can change it.
To change your rating, visit the profile of the member in question. You will find the rating option in the main navigation panel, which will display your current selection. To change your rating, simply click on the response you would like to change it to.
To remove members from your match list, you must change their positive rating to a neural or negative rating. To do so, visit the profile of the member in question and click in the upper right to choose a new rating.
Coins allow you to ClubMail specials to messages, send quick “express” mails or promote your dates so they are seen by more users. You can find out more about how coins work and your current coin balance here.
Ran out of coins and need to top up? You can purchase coins via credit card, direct debit or bank transfer here.
Want to surprise a good friend with some extra coins? No problem! You can buy a coin voucher in the JOYclub fan shop. How can I redeem a coin voucher?
Did you receive a voucher for coins? You can redeem your voucher here and use the coins straight away.
Please ensure you redeem all vouchers on the voucher page if it isn’t a birthday voucher or Premium voucher from the support team.
If you receive an error message, please check that you've entered the voucher code correctly. You may have entered it incorrectly or made a typo. If you've copied and pasted the code, make sure you haven’t accidentally added a space before or after.
Please redeem your birthday voucher directly via the ClubMail link you received so we can credit you an extra month.
Redeem this voucher once your current membership has been cancelled or expired. This is the only way to take full advantage of the voucher.
Note:Archive the ClubMail with the voucher code so it won’t be deleted after 30 days.Find out how to archive ClubMails here.
The protection of minors is very important to us!This is why we only allow access to content that may be harmful to minors after users have verified their age using a legally valid process as governed by applicable German law.We carry out the verification by means of an over-18 check.
JOYclub is registered in Germany by choice and complies with all applicable laws accordingly. To ensure compliance, we have set up some simple rules to restrict access to certain content using a protection-of-minors system.
In order to make a transparent and fair system, we've come up with clear and simple guidelines to protect minors on our website; we acknowledge these may be somewhat stricter than necessary at times. This also helps ensure we maintain our identity as a tasteful erotic platform.
Please consider how texts, images, videos and other content could impact minors who are just beginning to explore sexually. Also, take into account that individuals have quite diverse sexual histories and experiences. What may be harmless to one person, may cross someone else’s boundaries.
While some may be able to perform an act with ease, others cannot do so without causing themselves or others serious physical or psychological harm. For these reasons, we hope you can understand why certain content must be classified as over-18. This content can only be accessed by members who have successfully completed a video verification.
Please don’t take over-18 classification personally.
You need to protect minors from accessing:
We generally decline:
We generally approve:
You need to protect minors from accessing:
We generally try to classify all content published on our website as harmless to minors or as over-18 content, and occasionally as not permitted. Our moderators are only human and thus, some things slip by. If you come across content that you think is incorrectly labelled, please report it to the moderator team. You can do this directly via the button near the content or via a general support query.
You've probably noticed that we like using a lot of emoticons. You’ll find an emoticon for just about any occasion. To access the list of emoticons, click on “Emoticon list” at the bottom right of the text box and browse through your options. The list is also searchable.
You can use the following commands for formatting texts:
Note:To make reading as pleasant as possible for other members, please be mindful when you format your text and avoid writing in all caps, as this makes it look like you’re yelling.
To add a link, simply copy and paste the web address in the text. Internal links to other JOYclub pages will be automatically recognised by our system and replaced by a title. Please follow our rules of play in regards to external links.
To add a photo to your post, click on “Attach photo” located beneath the post and select the photo file from your computer. You now have two options:
1. Click on “Save post” and the photo will be automatically attached to the end of the post.
2. Click on “Preview”. This will create an image code located beneath the preview image. Copy this code and paste it into the desired place within your post. Then select “Save post”.
This allows you to add a photo between sections of text and to add a caption.
You can easily add videos to your posts by copy and pasting the link into your text. Videos from YouTube and Vimeo are automatically embedded in your post once it’s been saved and published. This feature does not show up in preview mode.
Our forum is a public space and the JOY team is responsible for the content accessible there. Some content is unsuitable for forum discussions. This includes:
Most issues can be solved with the following measures:
If the whole site is appearing smaller, you've likely changed the zoom function on your browser. Please reset the zoom function to revert to the normal view. You can typically do this in your browser settings or by pressing “STRG+0 (zero)”.
The means to reporting violations depend on where you've accessed the questionable content. Please fill out the entire support form and click on “Send query”.
You can find a small white arrow next to the time stamp on ClubMail messages; click on the arrow to open an options menu and select “Report to support”.
You can find “Report photo” or “Report video” links beneath the “Like” button under photos and videos.
You can find a small white arrow next to the time stamp on posts; click on the arrow and select “Report post”.
You can find the link “Report profile” on the left in the navigation panel.
You can find the note “Report event” at the very bottom of the even page.
You can contact the support team using the following link: Contact support.